Epic Rail Journeys

APPLICABILITY

This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Akaay Technology Private Limited.

Any person ("User") who inquiries about or purchases any products or services of Akaay Technology Private Limited through its websites, mobile applications, sales persons, offices, call centers, branch offices, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of Akaay Technology Private Limited are collectively referred to as 'Website'.

Both User and Akaay Technology Private Limited are individually referred to as 'Party' and collectively referred to as 'Parties' to the User Agreement.

"Terms of Service" available on Akaay Technology Private Limited's website details out terms & conditions applicable on various services or products facilitated by Akaay Technology Private Limited. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.

ELIGIBILITY TO USE

The User must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Akaay Technology Private Limited. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

Before using the Website, approaching any Sales Channels or procuring the services of Akaay Technology Private Limited, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Akaay Technology Private Limited. If the User does not agree with any part of this Agreement, then the User must not avail Akaay Technology Private Limited's services and must not access or approach the Sales Channels of Akaay Technology Private Limited.

All rights and liabilities of the User and Akaay Technology Private Limited with respect to any services or product facilitated by Akaay Technology Private Limited shall be restricted to the scope of this User Agreement.

CONTENT

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by Akaay Technology Private Limited and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.

User agrees to follow all instructions provided by Akaay Technology Private Limited which will prescribe the way such User may use the Content.

There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Akaay Technology Private Limited, as may be applicable. Akaay Technology Private Limited does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY AKAAY TECHNOLOGY PRIVATE LIMITED

Akaay Technology Private Limited will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.

Akaay Technology Private Limited may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Akaay Technology Private Limited are:

• upon the request and authorization of the User;

• 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI), and

• in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

The User will indemnify Akaay Technology Private Limited against all types of losses and damages incurred by Akaay Technology Private Limited due to any action taken by TRAI, Access Providers (as per TRAI regulations) or any other authority due to any erroneous complaint raised by the User on Akaay Technology Private Limited with respect to the communications mentioned above or due to a wrong number or email id being provided by the User for any reason whatsoever.

RIGHT TO REFUSAL BY AKAAY TECHNOLOGY PRIVATE LIMITED

Akaay Technology Private Limited at its sole discretion reserves the right to not accept any booking without assigning any reason thereof. AKAAY TECHNOLOGY PRIVATE LIMITED will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.

In addition to other remedies and recourse available to AKAAY TECHNOLOGY PRIVATE LIMITED under this User Agreement or under applicable law, AKAAY TECHNOLOGY PRIVATE LIMITED may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:

• The User is in breach of this User Agreement; or

• AKAAY TECHNOLOGY PRIVATE LIMITED is unable to verify or authenticate any information provided by the User; or

• AKAAY TECHNOLOGY PRIVATE LIMITED believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of AKAAY TECHNOLOGY PRIVATE LIMITED, or AKAAY TECHNOLOGY PRIVATE LIMITED itself.

Once a User has been suspended or terminated, such User shall not register or attempt to register with AKAAY TECHNOLOGY PRIVATE LIMITED with different credentials, or use the Website in any manner whatsoever until such User is reinstated by AKAAY TECHNOLOGY PRIVATE LIMITED. AKAAY TECHNOLOGY PRIVATE LIMITED may at any time in its sole discretion reinstate suspended users.If a User breaches this User Agreement, AKAAY TECHNOLOGY PRIVATE LIMITED reserves the right to recover any amounts due to be paid by the User to AKAAY TECHNOLOGY PRIVATE LIMITED, and to take appropriate legal action as it deems necessary.

The User shall not write or send any content to AKAAY TECHNOLOGY PRIVATE LIMITED which is, or communicate with AKAAY TECHNOLOGY PRIVATE LIMITED using language or content which is:

• abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;

• contrary to any applicable law;

• violates third parties' intellectual property rights;

• a spam; or

• in breach of any other part of these terms and conditions of use.

If the User violates any of the aforesaid terms, AKAAY TECHNOLOGY PRIVATE LIMITED shall be at liberty to take appropriate legal action against the User.

RIGHT TO REFUSAL BY END SERVICE PROVIDER

User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through AKAAY TECHNOLOGY PRIVATE LIMITED with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of AKAAY TECHNOLOGY PRIVATE LIMITED and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not AKAAY TECHNOLOGY PRIVATE LIMITED.

RIGHT TO CANCEL

The User expressly undertakes to provide AKAAY TECHNOLOGY PRIVATE LIMITED with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from AKAAY TECHNOLOGY PRIVATE LIMITED.

In case AKAAY TECHNOLOGY PRIVATE LIMITED discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, AKAAY TECHNOLOGY PRIVATE LIMITED shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, AKAAY TECHNOLOGY PRIVATE LIMITED shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.

If any judicial, quasi-judicial, investigation agency, government authority approaches AKAAY TECHNOLOGY PRIVATE LIMITED to cancel any booking, AKAAY TECHNOLOGY PRIVATE LIMITED will cancel the same without approaching the concerned User whose booking has been cancelled.

The User shall not hold AKAAY TECHNOLOGY PRIVATE LIMITED responsible for any loss or damage arising out of measures taken by AKAAY TECHNOLOGY PRIVATE LIMITED for safeguarding its own interest and that of its genuine customers. This would also include AKAAY TECHNOLOGY PRIVATE LIMITED denying or cancelling any bookings on account of suspected fraud transactions.

FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES

AKAAY TECHNOLOGY PRIVATE LIMITED's employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.

Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.

If you are ever asked for any of the aforesaid information, please report it immediately on contact@akaaytechnology.in

INDEMNIFICATION

The User agrees to indemnify, defend and hold harmless AKAAY TECHNOLOGY PRIVATE LIMITED, its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.

The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and AKAAY TECHNOLOGY PRIVATE LIMITED cannot be held responsible for the same.

MISCELLEANEOUS

SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.

JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.

AMENDMENT TO THE USER AGREEMENT

AKAAY TECHNOLOGY PRIVATE LIMITED reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.

CONFIDENTIALITY: Any information which is specifically mentioned by AKAAY TECHNOLOGY PRIVATE LIMITED as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.

FEEDBACK FROM CUSTOMER

AKAAY TECHNOLOGY PRIVATE LIMITED would like to know the feedback of the Users for improving its services. The User hereby authorizes AKAAY TECHNOLOGY PRIVATE LIMITED to contact the User for their feedback on various services offered by AKAAY TECHNOLOGY PRIVATE LIMITED. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to AKAAY TECHNOLOGY PRIVATE LIMITED for specific exclusion at contact@akaaytechnology.in.

PRIVACY POLICY

User shall also refer to AKAAY TECHNOLOGY PRIVATE LIMITED's privacy policy available on AKAAY TECHNOLOGY PRIVATE LIMITED's website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by AKAAY TECHNOLOGY PRIVATE LIMITED and its affiliates in accordance with the terms of the Privacy Policy.

GRIEVANCE REDRESSAL

AKAAY TECHNOLOGY PRIVATE LIMITED strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use this link to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this link

In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:

If you require the details of Legal Representative, please reach out to the Grievance Office.


Email ID: contact@akaaytechnology.in
Contact Number: +91-7905898117, +1 (888) 772-1185

Address: Akaay Technology Private Limited
35D9- 125, MACHHARIA COL, KASIGAON, SHRI RADHAKRISHNA MANDIR AND ASHRAM, BHORE PURWA VILLAGE, KANPUR, KANPUR NAGAR, UTTAR PRADESH, 208021,

Working Hours: Mon to Fri (9:00 to 18:00) (GMT +5 hours). The Grievance Officer can be reached out in English.

TRAIN

ROLE OF Reservation-us.com

Reservation-us.com only acts as a facilitator for booking of train tickets and provides intending travelers merely with a platform to search for desired train tickets to be booked through Amtrak. All bookings or train reservations made through AKAAY TECHNOLOGY PRIVATE LIMITED are subject to the applicable Terms & Conditions as set out by Amtrak.

AKAAY TECHNOLOGY PRIVATE LIMITED has no control over the booking flow, scheduling/re-scheduling, cancellations, confirmation from RAC to confirmed, delays, meal and berth preferences or any other lack or deficiency of services. Liability, if any, for the above-said stands against the Amtrak.

Change in boarding point and name of passenger are not supported by the Website. For complete information on ticket amendments please read https://www.amtrak.com/planning-booking/changes-refunds/changing-a-reservation.html

RESPONSIBILITIES OF THE USERS

At the stage of booking of e-tickets, customers will be automatically diverted to https://www.amtrak.com/home.html website/app to input their Amtrak login credentials. Passengers are required to remember their Amtrak user name and password in order to book trains on Reservation-us.com's Site.

E-tickets are booked and issued through Amtrak only. Users can book a maximum of 8 seats/ berths in a booking. Seat/ berth allotment is done by Amtrak based on their allocation logic. Reservation-us.com does not guarantee allotment of preferred seat/ berth.

Only passengers with a confirmed e-ticket are permitted to board the train.

Passengers are required to carry valid ID Proofs at the time of travel or boarding the train.

Please visit including https://www.amtrak.com/home.html for all relevant information/ queries pertaining to your bookings.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

Reservation-us.com's service charges are non-refundable.

Bookings can only be cancelled through the app or the website; offline cancellations are not permitted.

The bookings made on Reservation-us.com's Site are subject to cancellation policy and charges levied by the Amtrak. It may vary depending on the cancellation time.


Amtrak may offer special concessions/ discounts for senior citizens, female passengers and children. The amount or extent of concession is not decided by Reservation-us.com. All customers are advised to check latest Amtrak policies for applicable discounts.

Scenic Journeys

Explore luxurious train travel across iconic destinations in the USA.